Page 131 - 2019-20 GCC Catalog

128 CHEMISTRY

204 210 CHEMISTRY
CUSTOMER SERVICE SKILLS FOUNDATIONS OF PROJECT
1.0 Unit MANAGEMENT 101
BUSAD 204 off ers instruction and hands-on 3.0 Units GENERAL CHEMISTRY
5.0 Units
practice of customer service skills for selected BUSAD 210 covers the fundamental concepts
workplace environments in a culturally and applied techniques for cost-eff ective CHEM 101 is the fi rst course in a two-
diverse, e-commerce, globally competitive management of both long-term develop- semester sequence which covers important
business climate. The course will teach ment programs and short-term projects. The chemistry concepts including physical
students to eff ectively accommodate guests, content deals with planning, scheduling, properties of matter, chemical reactions,
clients, customers, patrons, patients, and organizing, and controlling projects. The stoichiometry, electronic structure of atoms,
other types of clientele in various types of course uses cases from a wide variety of quantum mechanics, chemical bonding,
businesses. Activities and examples will industries, including construction, infor- and the three phases of matter. Lecture and
be used from business areas such as medi- mation systems, nonprofi t organizations, laboratory activities are integrated into one
cal offi ces, public and government entities, the government, and the military. Project cohesive lecture-lab section. The latter part
restaurants, grocery establishments, and management principles and methodology of the course covers solution chemistry with
a variety of other retail businesses, and are provided with special focus on plan- emphasis on chemical kinetics, thermody-
may be taught on campus or on site of such ning, controlling, and managing projects to namics, and electrochemistry. Laboratory
businesses (see ticket notes in schedule for successful completion. The topics are divided activities supports the above-mentioned
the focus and location for any listed ticket into two categories: the behavioral aspects topics, including both qualitative and quan-
number). Lecture 1 hour. Prerequisite: None. of a project and the technical components titative analysis of data and propagation of
Course Typically Off ered: Fall/Spring. that make up the project. Behavioral issues errors. Lecture 3 hours/Laboratory 6 hours.
include management and leadership, cultural Prerequisite: 1) Eligibility for ENGL 120 or
205 diff erences, organizational structures, and ESL 151. 2) MATH 101 or 120 or 220B or 1.5
PROFESSIONAL SELLING confl ict and negotiation. The course exam- years of high school Algebra. 3) CHEM 110
FUNDAMENTALS ines technical issues including the relation or 1 year of high school chemistry (labora-
3.0 Units tory included) and satisfactory score on the
between the performing organization and
BUSAD 205 covers the principles, problems, the project; determining strategy and proj- Math/Chemistry Placement Exams. Course
and techniques of one-on-one selling of ideas, ect selection; developing the project plan; Typically Off ered: Winter/Spring/Summer/
products, and services in today’s domestic estimating costs, schedules, and the critical Fall. Transfer Credit: CSU, UC, USC. (C-ID
and international markets. Active participa- path; methods for determining project status; CHEM 110)
tion provides practical experience through and risks, quality, and procurement. Lecture 102
guided role-playing with techniques for 3 hours. Prerequisite: None. Transfer Credit: GENERAL CHEMISTRY
success as a sales professional. Psychological CSU. 5.0 Units
and social aspects of buyer motivation are
studied, as well as critical thinking, elements 212 CHEM 102 is the second course in a two-
of presentation, and ethics, as appropriate for ADVANCED PROJECT semester sequence which covers important
developing beginning sales skills. Lecture 3 MANAGEMENT chemistry concepts including physical
hours. Recommended Preparation: CABOT 3.0 Units properties of matter, chemical reactions,
265 and CABOT 280 or equivalent. BUSAD 212 covers the advanced topics of stoichiometry, electronic structure of atoms,
project management (PM) including: sched- quantum mechanics, chemical bonding,
uling; risk and quality management; and and the three phases of matter. Lecture and
cost control. Comprehensive instruction in laboratory activities are integrated into one
scheduling and other PM tools is provided. cohesive lecture-lab section. The latter part
The topic of delivering complex projects of the course covers solution chemistry with
is introduced, with a focus on resource emphasis on chemical kinetics, thermody-
management, scheduling, control, and namics, and electrochemistry. Laboratory
opportunity and risk management. Lecture activities supports the above-mentioned
3 hours. Prerequisite: BUSAD 210. Transfer topics, including both qualitative and quan-
Credit: CSU. titative analysis of data and propagation of
errors. Lecture 3 hours/Laboratory 6 hours.
Prerequisite: CHEM 101. Course Typically
Offered: Winter/Spring/Summer/Fall.
Transfer Credit: CSU, UC, USC.(CHEM 101
& 102 C-ID CHEM 120S)

2019–2020 C A T ALOG • G LEND ALE C OMMUNITY C OLLEGE