Page 137 - GCC 2020-2021 Catalog

CHEMISTRY 133
203
CUSTOMER SERVICE AND
RELATIONS
3.0 Units
BUSAD 203 focuses on strategies for devel-
oping a first-class customer service environ-
ment in a culturally diverse, e-commerce,
globally competitive business climate. The
course covers topics that promote a customer-
focused organization and will teach students
to handle problems and complaints, promote
teamwork, “win back” customers, personal-
ize service, and create loyalty and retention
of clientele of various types (e.g. patients,
patrons, students, customers, and so on).
Understanding and influencing customer
behavior through customer relationship
management strategies will be emphasized.
Lecture 3 hours. Prerequisite: None. Typi-
cally Offered: Spring.
204
CUSTOMER SERVICE SKILLS
1.0 Unit
BUSAD 204 offers instruction and hands-on
practice of customer service skills for selected ect selection; developing the project plan;
workplace environments in a culturally
diverse, e-commerce, globally competitive
business climate. The course will teach
students to effectively accommodate guests,
clients, customers, patrons, patients, and
other types of clientele in various types of
businesses. Activities and examples will
be used from business areas such as medi-
cal offices, public and government entities,
restaurants, grocery establishments, and
a variety of other retail businesses, and
may be taught on campus or on site of such
businesses (see ticket notes in schedule for
the focus and location for any listed ticket
number). Lecture 1 hour. Prerequisite: None.
Course Typically Offered: Fall/Spring.
2 0 2 0 – 2 0 2 1 C ATA L O G • G L E N DA L E C O M M U N I T Y C O L L E G E
210
FOUNDATIONS OF PROJECT
MANAGEMENT
3.0 Units
BUSAD 210 covers the fundamental concepts
and applied techniques for cost-effective
management of both long-term develop-
ment programs and short-term projects. The
content deals with planning, scheduling,
organizing, and controlling projects. The
course uses cases from a wide variety of
industries, including construction, infor-
mation systems, nonprofit organizations,
the government, and the military. Project
management principles and methodology
are provided with special focus on plan-
ning, controlling, and managing projects to
successful completion. The topics are divided activities supports the above-mentioned
into two categories: the behavioral aspects
of a project and the technical components
that make up the project. Behavioral issues
include management and leadership, cultural
differences, organizational structures, and
conflict and negotiation. The course exam-
ines technical issues including the relation
between the performing organization and
the project; determining strategy and proj-
estimating costs, schedules, and the critical cally Offered: Winter/Spring/Summer/
path; methods for determining project status; Fall. Transfer Credit: CSU, UC, USC. (C-ID
and risks, quality, and procurement. Lecture
3 hours. Prerequisite: None. Transfer Credit:
CSU
212
ADVANCED PROJECT
MANAGEMENT
3.0 Units
BUSAD 212 covers the advanced topics of
project management (PM) including: sched-
uling; risk and quality management; and
cost control. Comprehensive instruction in
scheduling and other PM tools is provided.
The topic of delivering complex projects
is introduced, with a focus on resource
management, scheduling, control, and
opportunity and risk management. Lecture
3 hours. Prerequisite: BUSAD 210. Transfer
Credit: CSU
CHEMISTRY
101
GENERAL CHEMISTRY
5.0 Units
CHEM 101 is the first course in a two-
semester sequence which covers important
chemistry concepts including physical
properties of matter, chemical reactions,
stoichiometry, electronic structure of atoms,
quantum mechanics, chemical bonding,
and the three phases of matter. Lecture and
laboratory activities are integrated into one
cohesive lecture-lab section. The latter part
of the course covers solution chemistry with
emphasis on chemical kinetics, thermody-
namics, and electrochemistry. Laboratory
topics, including both qualitative and quan-
titative analysis of data and propagation of
errors. Lecture 3 hours/Laboratory 6 hours.
Prerequisite: 1) ENGL 100, ENGL 191, or ESL
141. 2) MATH 90, MATH 90+, MATH 90EF,
or high school algebra 2 with grade of “C” or
better. 3) CHEM 110 or 1 year of laboratory-
based high school chemistry with a grade
of “C” or better and a satisfactory score on
Chemistry Placement Exam. Course Typi-
CHEM 110)
102
GENERAL CHEMISTRY
5.0 Units
CHEM 102 is the second course in a two-
semester sequence which covers important
chemistry concepts including physical
properties of matter, chemical reactions,
stoichiometry, electronic structure of atoms,
quantum mechanics, chemical bonding,
and the three phases of matter. Lecture and
laboratory activities are integrated into one
cohesive lecture-lab section. The latter part
of the course covers solution chemistry with
emphasis on chemical kinetics, thermody-
namics, and electrochemistry. Laboratory
activities supports the above-mentioned
topics, including both qualitative and quan-
titative analysis of data and propagation of
errors. Lecture 3 hours/Laboratory 6 hours.
Prerequisite: CHEM 101. Course Typically
Of fered: Winter/Spring/Summer/Fall.
Transfer Credit: CSU, UC, USC. (CHEM 101
& 102 C-ID CHEM 120S)