Page 131 - 2018-19

Chemistry 127

203 210 CHEMISTRY
CUSTOMER SERVICE AND FOUNDATIONS OF PROJECT
RELATIONS MANAGEMENT 101
3.0 Units 3.0 Units GENERAL CHEMISTRY
5.0 Units
BUSAD 203 focuses on strategies for devel- BUSAD 210 covers the fundamental concepts
oping a fi rst-class customer service environ- and applied techniques for cost-eff ective CHEM 101 is the fi rst course in a two-
ment in a culturally diverse, e-commerce, management of both long-term develop- semester sequence which covers important
globally competitive business climate. The ment programs and short-term projects. The chemistry concepts including physical
course covers topics that promote a customer- content deals with planning, scheduling, properties of matter, chemical reactions,
focused organization and will teach students organizing, and controlling projects. The stoichiometry, electronic structure of atoms,
to handle problems and complaints, promote course uses cases from a wide variety of quantum mechanics, chemical bonding,
teamwork, “win back” customers, personal- industries, including construction, infor- and the three phases of matter. Lecture and
ize service, and create loyalty and retention mation systems, nonprofi t organizations, laboratory activities are integrated into one
of clientele of various types (e.g. patients, the government, and the military. Project cohesive lecture-lab section. The latter part
patrons, students, customers, and so on). management principles and methodology of the course covers solution chemistry with
Understanding and infl uencing customer are provided with special focus on plan- emphasis on chemical kinetics, thermody-
behavior through customer relationship ning, controlling, and managing projects to namics, and electrochemistry. Laboratory
management strategies will be emphasized. successful completion. The topics are divided activities supports the above-mentioned
Lecture 3 hours. Prerequisite: None. into two categories: the behavioral aspects topics, including both qualitative and quan-
of a project and the technical components titative analysis of data and propagation of
204 that make up the project. Behavioral issues errors. Lecture 3 hours/Laboratory 6 hours.
CUSTOMER SERVICE SKILLS include management and leadership, cultural Prerequisite: 1) Eligibility for ENGL 120 or
1.0 Unit ESL 151. 2) MATH 101 or 120 or 220B or 1.5
diff erences, organizational structures, and
BUSAD 204 off ers instruction and hands-on confl ict and negotiation. The course exam- years of high school Algebra. 3) CHEM 110
practice of customer service skills for selected ines technical issues including the relation or 1 year of high school chemistry (labora-
workplace environments in a culturally between the performing organization and tory included) and satisfactory score on
diverse, e-commerce, globally competitive the project; determining strategy and proj- the Math/Chem Placement Exams. Course
business climate. The course will teach ect selection; developing the project plan; Typically Off ered: Winter/Spring/Summer/
students to eff ectively accommodate guests, estimating costs, schedules, and the critical Fall. Transfer Credit: CSU, UC, USC. (C-ID
clients, customers, patrons, patients, and path; methods for determining project status; CHEM 110)
other types of clientele in various types of and risks, quality, and procurement. Lecture 102
businesses. Activities and examples will 3 hours. Prerequisite: None. Transfer Credit: GENERAL CHEMISTRY
be used from business areas such as medi- CSU. 5.0 Units
cal offi ces, public and government entities,
restaurants, grocery establishments, and 212 CHEM 102 is the second course in a two-
a variety of other retail businesses, and ADVANCED PROJECT semester sequence which covers important
may be taught on campus or on site of such MANAGEMENT chemistry concepts including physical
businesses (see ticket notes in schedule for 3.0 Units properties of matter, chemical reactions,
the focus and location for any listed ticket BUSAD 212 covers the advanced topics of stoichiometry, electronic structure of atoms,
number). Lecture 1 hour. Prerequisite: None. project management (PM) including: sched- quantum mechanics, chemical bonding,
Course Typically Off ered: Fall/Spring. uling; risk and quality management; and and the three phases of matter. Lecture and
cost control. Comprehensive instruction in laboratory activities are integrated into one
205 scheduling and other PM tools is provided. cohesive lecture-lab section. The latter part
PROFESSIONAL SELLING The topic of delivering complex projects of the course covers solution chemistry with
FUNDAMENTALS is introduced, with a focus on resource emphasis on chemical kinetics, thermody-
3.0 Units namics, and electrochemistry. Laboratory
management, scheduling, control, and
BUSAD 205 covers the principles, problems, opportunity and risk management. Lecture activities supports the above-mentioned
and techniques of one-on-one selling of ideas, 3 hours. Prerequisite: BUSAD 210. Transfer topics, including both qualitative and quan-
products, and services in today’s domestic Credit: CSU. titative analysis of data and propagation of
and international markets. Active participa- errors. Lecture 3 hours/Laboratory 6 hours.
tion provides practical experience through Prerequisite: CHEM 101. Course Typically
guided role-playing with techniques for Offered: Winter/Spring/Summer/Fall.
success as a sales professional. Psychological Transfer Credit: CSU, UC, USC. (CHEM 101
and social aspects of buyer motivation are & 102 C-ID 120)
studied, as well as critical thinking, elements
of presentation, and ethics, as appropriate for
developing beginning sales skills. Lecture 3
hours. Recommended Preparation: CABOT
265 and CABOT 280 or equivalent.

2018–2019 C A T ALOG • G LEND ALE C OMMUNITY C OLLEGE