Page 87 - GCC 2020-2021 Catalog

Non-Degree Certificate Programs 83
IT TECHNICIAN I: COMPUTER RETAIL SALES
SUPPORT
The Computer Retail Sales and Support Certificate of Achieve-
ment is the first stage of the statewide IT Technician pathway
and prepares students to develop their fundamental IT Techni-
cian Skills. While completing coursework in customer service,
communication, Microsoft Office, and information systems
coursework, along with earning the CompTIA A+ industry cer-
tification, students gain practical experience as they learn how
to succeed in an IT retail environment. Upon completion of this
program, students would be qualified for entry level IT positions
such as Retail Salespersons, Customer Service Representatives,
Retail Sales Workers, and Sales Representatives. Students must
complete all required courses to total 20 units. Program Learning effective human relation skills in business and develop skills
Outcomes: Upon completion of this program, students will be
able to demonstrate an understanding of business operations,
customer service skills, Microsoft office applications and infor-
mation systems; and be able to troubleshoot OS and computer
hardware problems.
REQUIRED COURSES: BUSAD 101, 106, 204; CABOT 260; CS/IS
101, 194.
MEDICAL OFFICE
DENTAL FRONT OFFICE/BILLING AND CODING
Program Learning Outcomes: The student will learn special-
ized medical (orthodontics/dentistry), terminologies needed to
complete appropriate forms in preparing, maintaining/filing,
and charting medical records including insurance claims and
using the Internet. This certificate program is designed for stu-
dents who are preparing for a position in the office of dentists,
dental clinics, oral surgeons’ offices, orthodontist offices, and
allied facilities. Students must complete all required courses to tax law as it applies to individuals. Program Learning Out-
total 18 - 19 units.
REQUIRED COURSES: MOA 187; CABOT 102, 103, 104,
50* (3 units) *(Must be in a dental office).
Select one of the following courses: CABOT 105 or 260.
BASIC MEDICAL BILLING AND CODING
Program Learning Outcomes: Upon completion of this pro-
gram, the student will learn specialized medical terminologies
needed to complete appropriate forms in preparing, maintain-
ing/filing, and charting medical records including insurance
claims. The student will learn to use appropriate computer pro-
grams to create needed documents/correspondence in perform-
ing medical billing and coding, including using the Internet.
This certificate is designed for students who are preparing for a
position as a medical biller/coder and will work in a physician’s
office, a medical clinic, a hospital, or a billing agency. Students
must complete all required courses to total 18 - 19 units.
REQUIRED COURSES: MOA 181 or 182, 183; CABOT 102, 208,
205, 50* (3 units).
*Must be in a medical office or medical facility.
2 0 2 0 – 2 0 2 1 C ATA L O G • G L E N DA L E C O M M U N I T Y C O L L E G E
RECEPTIONIST/OFFICE CLERK
This certificate is designed to train students to meet the needs
for qualified office receptionists and clerks with emerging skills
in office procedures including answering phones, document
processing and filing, and document creation. Program com-
pleters are familiar with basic computer terminology and basic
email functions, web browsers, and databases. Students must
complete all required core courses for a total of 18 units. Pro-
gram Learning Outcomes: Upon completion of this program,
the student will be able to use a variety of office procedures
to perform such tasks as sorting mail, answering telephones,
and filing and processing documents using the latest computer
technologies; be able to identify the personal traits that lead to
to work more effectively with customers and other employees
in a business environment; be able to type by touch at a mini-
mum of twenty-five (25) words a minute to produce cohesive,
grammatically correct sentences, to create, edit, and format
basic business letters, business reports, academic reports,
memorandum, envelopes and labels; be able to identify the
standard elements on the Windows 7 desktop and demon-
strate basic mouse operations; to understand basic computer
terminologies; and become familiar with Global information
systems to be able to sign on to an account and use common
utilities, including e-mail and Web browsers, and searching a
variety of databases for information.
REQUIRED COURSES: CABOT 101, 102, 103, 104, 110, 205, 208.
TAX PREPARER
This certificate is designed to train students in the preparation
of Federal and California state income tax returns. Students
will develop a working knowledge of Federal and State Income
comes: Upon completion of this program, students will be able
to demonstrate ability to read and understand the contents of
a corporation’s annual report ; develop a working knowledge
of Federal and State Income tax law as it applies to individuals;
and be able to prepare an individual tax return. The student
must complete all CORE courses totaling 17-18 units.
REQUIRED COURSES: ACCTG 101 or 110, 130, 150, 155, 156, 160.