Page 83 - 2018-19

Non-Degree Certificate Programs 79

HUMAN RESOURCES ASSISTANT IT TECHNICIAN I: COMPUTER RETAIL SALES
SUPPORT
This certifi cate is designed for students who intend to seek
employment in a Human Resources department in private The Computer Retail Sales and Support Certifi cate of Achieve-
industry or in a governmental agency (e.g. city, county, state, ment is the fi rst stage of the statewide IT Technician pathway
school district, etc.). This coursework will help to prepare and prepares students to develop their fundamental IT Techni-
students for entry-level positions with job titles such as HR cian Skills. While completing coursework in customer service,
Assistant, HR Clerk, HR Technician, etc. This coursework communication, Microsoft Offi ce, and information systems
also helps prepare students for the Professional Human coursework, along with earning the CompTIA A+ industry cer-
Resources Certification and Senior Professional Human tifi cation, students gain practical experience as they learn how
Resources Certification examinations. Students must to succeed in an IT retail environment. Upon completion of this
complete all required courses to total 20 units. Program Learn- program, students would be qualifi ed for entry level IT positions
ing Outcomes: Upon completion of this program, students such as Retail Salespersons, Customer Service Representatives,
will learn to apply the principles and methods involved in Retail Sales Workers, and Sales Representatives. Students must
the recruitment, selection and placement of employees with complete all required courses to total 20 units. Program Learn-
regard to affi rmative action programs, training, experience ing Outcomes: Upon completion of this program, students will
and aptitudes. Students will be able to model techniques of be able to demonstrate an understanding of business opera-
eff ective customer and employee relations. tions, customer service skills, Microsoft offi ce applications
and information systems; and be able to troubleshoot OS and
REQUIRED COURSES: BUSAD 110 or 203, 144; CABOT 265, 270,
285, 105 or BUSAD 106; BUSAD 50 (2 units) (Must be in a computer hardware problems.
Human Resources offi ce). REQUIRED COURSES: BUSAD 101, 106, 204; CABOT 260; CS/IS
IGETC 101, 194.
MEDICAL OFFICE
This certificate of completion will be awarded to a
student who completes the general education requirements This curriculum is designed for students who are preparing for
as stated on page 91 of this catalog. After completing all a position in offi ces of physicians, medical clinics, hospitals, and
requirements, students must request IGETC certifi cation allied facilities. These students will acquire basic communica-
to be posted to their offi cial GCC transcript by submitting tion skills, learn specialized medical terminologies needed to
the Transcript Request form to the Admissions & Records complete appropriate forms in preparing, maintaining/fi ling,
offi ce. and charting medical records including insurance claims; use
appropriate computer programs to key basic documents and
For Program Learning Outcomes please see page 89 in the navigate the Internet. Students must complete all required
GCC catalog.
courses to total 18 - 19 units.
INSURANCE PROFESSIONAL *A minimum speed of 30 wpm is required for this certifi cate
*A minimum speed is required for each individual certifi cate program.
This certifi cate is designed for students who already have a
two-year or higher degree and/or have employment experi- DENTAL FRONT OFFICE/BILLING AND CODING
ence in an insurance offi ce or an insurance-related business. Program Learning Outcomes: The student will learn
This coursework will help prepare students for positions specialized medical (orthodontics/dentistry), terminologies
above entry-level, such as appraiser, agent, estimator, senior needed to complete appropriate forms in preparing,
administrative assistant, broker, underwriter, and senior maintaining/fi ling, and charting medical records including
sales associate. Completion of this program will also help insurance claims and using the Internet. This certifi cate
prepare students for insurance certifi cations. This program program is designed for students who are preparing for a
is approved by the Insurance Education Association (IEA). position in the offi ce of dentists, dental clinics, oral surgeons’
Students learn to describe elements of a contract, insurance offi ces, orthodontist offi ces, and allied facilities.
contracts, and conditions commonly found in property and REQUIRED COURSES: MOA 187; CABOT 102, 103, 104,
liability insurance policies. Program Learning Outcomes: 50* (3 units) *(Must be in a dental offi ce).
Upon completion of this program, students will learn to discuss
loss exposures, personal risk insurance, and types of personal Select one of the following courses: CABOT 105 or 260.
insurance policies, as well as, defi ne commercial insurance and
commercial insurance policies.
REQUIRED COURSES: BUSAD 112, 113, 114, and 115.
Select courses from the following to complete 16-17 units:
ACCTG 101; BUSAD 101, 106, 120; CABOT 270; CS/IS 100 or
101 or CABOT 260; CABOT 50*.
*This course is recommended only for students with no insurance
offi ce experience.
2018–2019 C A T ALOG • G LEND ALE C OMMUNITY C OLLEGE