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68 2018-2019 Catalog—GLENDALE COMMUNITY COLLEGE

IT TECHNICIAN II: HELP DESK USER SUPPORT MACHINIST
AS DEGREE OR CERTIFICATE AS DEGREE OR CERTIFICATE

The Help Desk User Support degree is the second stage of Program Learning Outcomes: Upon completion of this
the statewide IT Technician pathway and prepares students program, students will demonstrate the skills required in
to further develop their IT Technician Skills. While complet- the fi eld of machine and manufacturing technology, such as
ing the network and server security coursework, students computer numerical machining (CNC) for various machine
gain practical experience as they learn how to use Help Desk tools; demonstrate the skills required in the fi eld of machine
software. As student’s complete coursework, they are encour- and manufacturing technology, such as use of manual machin-
aged to complete the aligned industry valued certifi cations ing equipment; demonstrate the skills required in the fi eld of
such as CompTIA Network+, CompTIA Security+, Microsoft machine and manufacturing technology, such as metallurgy
Server, and Microsoft Desktop. Students who have completed and heat treating; and demonstrate the skills required in the
Stage 1 of the IT Technician pathway along with this stage fi eld of machine and manufacturing technology, such as tech-
are prepared for positions such as Computer User Support nical mathematics.
Specialists, Computer Network Support Specialists, and IT REQUIRED COURSES: MACH 101, 102, 103, 104; MTLGY 150.
retail supervisory positions. Students must complete all core MANAGEMENT
courses to a total of 32 units. Program Learning Outcomes: AS DEGREE OR CERTIFICATE
Upon completion of this program, students will be able to
provide technical assistance to computer users and Support Program Learning Outcomes: Upon completion of this pro-
Specialists to analyze, test, troubleshoot, and evaluate exist- gram students will have learned the fi ve functions of a man-
ing network systems and Internet systems or a segment of a ager: planning, organizing, staffi ng, leading and controlling.
network system, and perform network maintenance to ensure The student will learn to listen eff ectively, and plan, present,
networks operate correctly with minimal interruption. and evaluate various types and lengths of speeches and other
oral presentations.
REQUIRED COURSES: BUSAD 101, 106, 204; CABOT 260; CS/IS
101, 186, 190, 194, 196, 197. REQUIRED COURSES: ACCTG 110 or 101; BUSAD 101, 106 (or
IT TECHNICIAN III CABOT 105), 110, 120 or 144, 141, 152 (or SPCH 101 or 111); CS/IS
AS DEGREE OR CERTIFICATE 100 or 101 or CABOT 260.
MARKETING
The IT (Information Technology) Technician Degree is the AS DEGREE OR CERTIFICATE
third stage of the statewide IT Technician pathway and equips
students with the advanced IT skills required of an IT Techni- Program Learning Outcomes: Upon completion of this
cian. As student’s complete coursework, they are encouraged program, students will be able to recognize and develop an
to complete the aligned industry valued certifi cations such as appreciation for customer need, and to understand and apply
CompTIA Linux+, Cisco Certifi ed Entry Networking Technician the four P’s of marketing: Product, Price, Place (distribution),
(CCENT), and the Certifi ed Ethical Hacker (CEH). Students who and Promotion, as well as develop a basic marketing plan and
have completed Stage I and II of the IT Technician pathway along implement a strategy.
with this stage are prepared for positions such as Computer
Systems Analysts, Information Security Analysts, Network REQUIRED COURSES: ACCTG 110 or 101; BUSAD 101, 106 (or
and Computer Systems Administrators, and IT wholesale/ CABOT 105), 162, 164, 166; CS/IS 100 or 101 or CABOT 260.
retail supervisory positions. Students must complete all core Select one course from the following: BUSAD 136, 152 (or SPCH
courses to a total of 42 units. Program Learning Outcomes: 100 or 111); CABOT 280.
Upon completion of this program, students will be able to
demonstrate system and network administration concepts;
and understand and demonstrate Cyber Security concepts and
their integration into Business Operations.
REQUIRED COURSES: BUSAD 101, 106, 204; CABOT 260; CS/IS
101, 174, 186, 187, 190, 194, 193, 196, 197.

2018–2019 C A T ALOG • G LEND ALE C OMMUNITY C OLLEGE