Page 83 - 2019-20 GCC Catalog

80 2019-2020 Catalog—GLENDALE COMMUNITY COLLEGE

IT TECHNICIAN I: COMPUTER RETAIL SALES RECEPTIONIST/OFFICE CLERK
SUPPORT
This certifi cate is designed to train students to meet the needs
The Computer Retail Sales and Support Certifi cate of Achieve- for qualifi ed offi ce receptionists and clerks with emerging skills
ment is the fi rst stage of the statewide IT Technician pathway in offi ce procedures including answering phones, document
and prepares students to develop their fundamental IT Techni- processing and fi ling, and document creation. Program com-
cian Skills. While completing coursework in customer service, pleters are familiar with basic computer terminology and basic
communication, Microsoft Offi ce, and information systems email functions, web browsers, and databases. Students must
coursework, along with earning the CompTIA A+ industry cer- complete all required core courses for a total of 18 units. Pro-
tifi cation, students gain practical experience as they learn how gram Learning Outcomes: Upon completion of this program,
to succeed in an IT retail environment. Upon completion of this the student will be able to use a variety of offi ce procedures
program, students would be qualifi ed for entry level IT positions to perform such tasks as sorting mail, answering telephones,
such as Retail Salespersons, Customer Service Representatives, and fi ling and processing documents using the latest computer
Retail Sales Workers, and Sales Representatives. Students must technologies; be able to identify the personal traits that lead to
complete all required courses to total 20 units. Program Learning eff ective human relation skills in business and develop skills
Outcomes: Upon completion of this program, students will be to work more eff ectively with customers and other employees
able to demonstrate an understanding of business operations, in a business environment; be able to type by touch at a mini-
customer service skills, Microsoft offi ce applications and infor- mum of twenty-fi ve (25) words a minute to produce cohesive,
mation systems; and be able to troubleshoot OS and computer grammatically correct sentences, to create, edit, and format
hardware problems. basic business letters, business reports, academic reports,
memorandum, envelopes and labels; be able to identify the
REQUIRED COURSES: BUSAD 101, 106, 204; CABOT 260; CS/IS standard elements on the Windows 7 desktop and demon-
101, 194. strate basic mouse operations; to understand basic computer
MEDICAL OFFICE terminologies; and become familiar with Global information
systems to be able to sign on to an account and use common
DENTAL FRONT OFFICE/BILLING AND CODING utilities, including e-mail and Web browsers, and searching a
Program Learning Outcomes: The student will learn special- variety of databases for information.
ized medical (orthodontics/dentistry), terminologies needed to REQUIRED COURSES: CABOT 101, 102, 103, 104, 110, 205, 208.
complete appropriate forms in preparing, maintaining/fi ling, TAX PREPARER
and charting medical records including insurance claims and
using the Internet. This certifi cate program is designed for stu- This certifi cate is designed to train students in the preparation
dents who are preparing for a position in the offi ce of dentists, of Federal and California state income tax returns. Students
dental clinics, oral surgeons’ offi ces, orthodontist offi ces, and will develop a working knowledge of Federal and State Income
allied facilities. Students must complete all required courses to tax law as it applies to individuals. Program Learning Out-
total 18 - 19 units. comes: Upon completion of this program, students will be able
REQUIRED COURSES: MOA 187; CABOT 102, 103, 104, 50* (3 units) to demonstrate ability to read and understand the contents of
*(Must be in a dental offi ce). a corporation’s annual report ; develop a working knowledge
Select one of the following courses: CABOT 105 or 260. of Federal and State Income tax law as it applies to individuals;
and be able to prepare an individual tax return. The student
BASIC MEDICAL BILLING AND CODING must complete all CORE courses totaling 17-18 units.
Program Learning Outcomes: Upon completion of this pro- REQUIRED COURSES: ACCTG 101 or 110, 130, 150, 155, 156, 160.
gram, the student will learn specialized medical terminologies
needed to complete appropriate forms in preparing, maintain-
ing/fi ling, and charting medical records including insurance
claims. The student will learn to use appropriate computer pro-
grams to create needed documents/correspondence in perform-
ing medical billing and coding, including using the Internet.
This certifi cate is designed for students who are preparing for a
position as a medical biller/coder and will work in a physician’s
offi ce, a medical clinic, a hospital, or a billing agency. Students
must complete all required courses to total 18 - 19 units.
REQUIRED COURSES: MOA 181 or 182, 183; CABOT 102, 208,
205, 50* (3 units).
*Must be in a medical offi ce or medical facility.

2019–2020 C A T ALOG • G LEND ALE C OMMUNITY C OLLEGE