Page 54 - GCC 2020-2021 Catalog

50 2020-2021 Catalog—GLENDALE COMMUNITY COLLEGE

Services employees: Vice President, Student Services or process if your complaint is associated with the insti-
designee; Administrative Services employees: Executive tution’s compliance with academic program quality
Vice President, Administrative Services or designee; Col- and accrediting standards. ACCJC is the agency that
lege Administrators: Superintendent/President or designee. accredits the academic programs of the California
Community Colleges.
The senior administrator shall meet with student and GCC
employee either jointly or separately to attempt to settle Grade Appeals
grievance through mediation, negotiated agreement, or This procedure provides a means of resolving a student’s
another mutually acceptable resolution. The final outcome dispute of an academic decision (such as temporary removal
or resolution will be communicated to the involved parties from a lab or classroom setting) or the assigned final grade
within ten instructional days after the conclusion of the for a course. A student has the right initially to an informal
hearing process. review and explanation of his or her grade by the instructor
who in turn is obligated to provide such a review. However,
Most complaints, grievances or disciplinary matters can be a student may only appeal a grade or academic decision if
resolved at the campus level. This is the quickest and most he or she is prepared to carry the burden of proving one
successful way of resolving issues involving a California or more of the following conditions as specified by law: a
community college. Issues that are not resolved at the mistake in the assignment of the grade or in the process of
campus level may be presented to: its recording, fraud, bad faith, or incompetence.

• The CCC Chancellor’s Office if your complaint does not A student shall initiate the process by filing a grade appeal
concern CCC’s compliance with academic program with the instructor within the next regular semester (as
quality and accrediting standards. Complete the web specified in the applicable class schedule) following the
form at http://californiacommunitycolleges.cccco.edu/ award of the original grade. The student is expected to
ComplaintsForm.aspx. make a reasonable effort to resolve the matter on an infor-
mal basis with the instructor. If the student and instructor
• The Chancellor’s Office website at http://extranet.cccco. cannot settle the grade appeal, the student may request a
edu/Divisions/Legal/Discrimination.aspx if your com- meeting with the appropriate division chairperson. The
plaint involves unlawful discrimination. division chairperson will then meet with the student and
the instructor either jointly or separately to attempt to work
• The Accrediting Commission for Community and Junior out the grievance.
Colleges (ACCJC) at http://www.accjc.org/complaint-

Subject Step 1 Step 2 Step 3 Step 4 Step 5
Judicial Board
Academic Honesty Instructor Division Chair Dean of Instruction Vice President of
Instructional Services Judicial Board
Accessibility Matters
Program Manager, Center for Students with Vice President of Judicial Board
Admission and
Registration Disabilities Student Services

Student Misconduct Director of Admission and Records Vice President of
Student Services
Discrimination or
Harassment Instructor/ Division Chair/ Dean of
Sexual Misconduct
Financial Aid Staff Member Supervisor Student Affairs

Grade Appeals Vice President, Human Resources

Non-Grade Vice President of Student Services
Grievances
Student Success and Assistant Director of Student Financial Aid Vice President of Student Services
Support Programs
Instructor Division Chair Dean of Instruction Vice President of
Residency Instructional Services

College Police Instructor/ Division Chair/ Appropriate
and Parking
Staff Member Supervisor Vice President

Dean of Student Services Vice President of
Student Services

Director of Admission and Records Vice President of
Student Services

College Police Department Chief of Police Superintendent/President

2 0 2 0 – 2 0 2 1 C ATA L O G • G L E N DA L E C O M M U N I T Y C O L L E G E