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48 2018-2019 Catalog—GLENDALE COMMUNITY COLLEGE

Vice President, Administrative Services or designee; Col- and accrediting standards. ACCJC is the agency that
lege Administrators: Superintendent/President or designee. accredits the academic programs of the California
The senior administrator shall meet with student and GCC Community Colleges.
employee either jointly or separately to attempt to settle Grade Appeals
grievance through mediation, negotiated agreement, or This procedure provides a means of resolving a student’s
another mutually acceptable resolution. The fi nal outcome dispute of an academic decision (such as temporary removal
or resolution will be communicated to the involved parties from a lab or classroom setting) or the assigned fi nal grade
within ten instructional days after the conclusion of the for a course. A student has the right initially to an informal
hearing process. review and explanation of his or her grade by the instructor
Most complaints, grievances or disciplinary matters can be who in turn is obligated to provide such a review. However,
resolved at the campus level. This is the quickest and most a student may only appeal a grade or academic decision if
successful way of resolving issues involving a California he or she is prepared to carry the burden of proving one
community college. Issues that are not resolved at the or more of the following conditions as specifi ed by law: a
campus level may be presented to: mistake in the assignment of the grade or in the process of
• The CCC Chancellor’s Offi ce if your complaint does not its recording, fraud, bad faith, or incompetence.
concern CCC’s compliance with academic program A student shall initiate the process by fi ling a grade appeal
quality and accrediting standards. Complete the web with the instructor within the next regular semester (as
form at http://californiacommunitycolleges.cccco.edu/ specifi ed in the applicable class schedule) following the
ComplaintsForm.aspx. award of the original grade. The student is expected to
• The Chancellor’s Offi ce website at http://extranet.cccco. make a reasonable eff ort to resolve the matter on an infor-
edu/Divisions/Legal/Discrimination.aspx if your com- mal basis with the instructor. If the student and instructor
plaint involves unlawful discrimination. cannot settle the grade appeal, the student may request a
• The Accrediting Commission for Community and Junior meeting with the appropriate division chairperson. The
Colleges (ACCJC) at http://www.accjc.org/complaint- division chairperson will then meet with the student and
process if your complaint is associated with the insti- the instructor either jointly or separately to attempt to work
tution’s compliance with academic program quality out the grievance.

Subject Step 1 Step 2 Step 3 Step 4 Step 5
Vice President of
Academic Honesty Instructor Division Chair Dean of Instruction Judicial Board
Instructional Services
Accessibility Program Manager, Center for Students with Vice President of
Matters Disabilities Student Services
Admission and Director of Admission and Records Vice President of
Registration Student Services
Instructor/ Division Chair/ Dean of
Student Misconduct Judicial Board
Staff Member Supervisor Student Affairs
Discrimination or
Associate Vice President, Human Resources
Harassment
Sexual Misconduct Vice President of Student Services
Financial Aid Assistant Director of Student Financial Aid Vice President of Student Services
Vice President of
Grade Appeals Instructor Division Chair Dean of Instruction Judicial Board
Instructional Services
NonͲGrade Instructor/ Division Chair/ Appropriate
Grievances Staff Member Supervisor Vice President
Student Success and Dean of Student Services Vice President of
Support Programs Student Services
Vice President of
Residency Director of Admission and Records
Student Services
College Police
College Police Department Chief of Police Superintendent/President
and Parking

2018–2019 C A T ALOG • G LEND ALE C OMMUNITY C OLLEGE