GLENDALE COMMUNITY COLLEGE

RECEPTIONIST/OFFICE CLERK

Program Learning Outcomes: Upon completion of this program, the student will be able to use a variety of office procedures to perform such tasks as sorting mail, answering telephones, and filing and processing documents using the latest computer technologies; be able to identify the personal traits that lead to effective human relation skills in business and develop skills to work more effectively with customers and other employees in a business environment; be able to type by touch at a minimum of twenty-five (25) words a minute to produce cohesive, grammatically correct sentences, to create, edit, and format basic business letters, business reports, academic reports, memorandum, envelopes and labels; be able to identify the standard elements on the Windows 7 desktop and demonstrate basic mouse operations; to understand basic computer terminologies; and become familiar with Global information systems; to be able to sign on to an account and use common utilities, including e-mail and Web browsers, and searching a variety of databases for information.
This certificate does not satisfy the major requirements for the Associate in Science degree.

 
PREREQUISITE COURSES REQUIRED COURSES FOR CERTIFICATE UNITS
  CABOT 101 Business Office Procedures 3
CABOT 103 and one of the following:
a. Eligibility for ENGL 191 or
b. Eligibility for ESL 141
CABOT 102 English for Business 4
Eligibility for ENGL 189 or ESL 133 CABOT 103 Business Vocabulary Development 3
  CABOT 104 Filing Methods and Systems 1
  CABOT 110 Collegiate Business Math 3
  CABOT 205* Computer Keyboarding/Typing I 3
  CABOT 208 Windows Basics 1
  CS/IS 191 Internet Orientation 1
  TOTAL UNITS REQUIRED 19
* A minimum speed of 25 wpm is required for this certificate. CABOT 230 is available to help students reach this goal. Students should request a card from their GCC instructor verifying their keyboarding speed.
Courses taken more than five years before granting of the certificate must have the approval of the division chair for accepted.
NOTE: ADDITIONAL COURSEWORK MIGHT BE REQUIRED IF PREREQUISITES ARE NOT MET. SEE A COUNSELOR TO PREPARE A STUDENT EDUCATIONAL PLAN.
 
August 2009 GCC CATALOG 2009-2010

Important Notice: In the event of a discrepancy between the information presented above and the online and/or print versions of the GCC Catalog, please contact a counselor or the office of Admissions and Records.

Receptionist Office Clerk (2009-10 catalog)